Bug issues, meme-worthy design, and supply chain problems bog down Microsoft’s three current Xbox series entries in complaints on Twitter.
Entries from Microsoft’s Xbox Series take the top three spots for most complained-about gaming consoles on Twitter.
A recent study by Electronics Hub examined tweets from all around the world to determine the most criticized tech products on Twitter. The study, posted on Jan. 31 this year but conducted in November 2021, found that Xbox systems draw the most ire from gamers. The top three slots went to Xbox Series X (12.5%), Xbox One (12.1%), and Xbox Series S (9.8%). PlayStation 4 came in last, with only 0.5% of tweets about the system expressing any dissatisfaction. This fact could lend itself to Sony’s decision to continue producing the PlayStation 4 Pro alongside PlayStation 5, the latter of which came in just behind the Xbox Series S with 9.7%.
Electronic Hub noted that the majority of complaints about the Series X came from players unable to get their hands on one. Others criticized the design of the console, comparing the Series X to a mini fridge, while others expressed frustration over the difficulty in obtaining the spin-off Series X Fridge Microsoft produced as a result of the criticism. However, Electronic Hub theorizes that much of the ire directed at the Series X derives from issues with bugs disrupting the use of wireless controllers and headphones with the system.
Electronics Hub determined these numbers by first curating a list of the most popular and best-selling tech products in the world, going to sites such as TechRadar and Forbes. From here, they used the Twitter API to gather tweets mentioning any of the products from their study. Finally, Electronics Hub crafted a complaint detection tool on GitHub that determines the odds of a tweet being a complaint. Overall, they examined 344,105 tweets.
Notably, very few complaints found in the study derived from issues with gaming consoles. “Gamers gonna hate – but not on their consoles,” boasts Electronic Hub in their breakdown of the study. Home smart devices, cellphones, headphones, and laptops made up the vast majority of complaints, with home smart devices making up eight of the top 20 most criticized devices. Cameras came in last.
This study comes after a difficult year for producing new gaming consoles due to supply chain issues. While Sony continues to manufacture the PlayStation 4 Pro as a result of production issues with its newest model, Microsoft has put its cards on the table for the Series X|S despite a huge increase in sales for the Xbox One following the Series X|S’ launch.
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Source: Electronics Hub
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